Refund and returns

1. Refund Eligibility

Refunds may be considered in the following situations:

If the service has not yet started after payment.
If there is mutual agreement between the client and SM DIGITAL TECH SOLUTIONS to terminate the project early.
If the project delivery is significantly delayed beyond agreed timelines due to our internal issues (not due to client delays or changes).

Refunds will NOT be provided in the following cases:

If the work or service has already been partially or fully delivered as per the original agreement.
If the delay or dissatisfaction is caused by the client’s changes, lack of communication, or incomplete requirements.
For digital marketing, SEO, or advertising services, since results are subject to various external factors beyond our direct control.
Once any custom software development, mobile app development, or website project reaches a major delivery stage (e.g., after design approval or first working module delivery).

To request a refund:

Email us at sbitsolutions9195@gmail.com within 7 days of payment or project start.
Provide a clear explanation of the reason for your refund request.
Our management team will review the case and inform you of the decision within 10 business days.

Approved refunds will be processed using the same payment method used during the transaction.
It may take 7–14 business days for the refunded amount to reflect in your account.

If you wish to cancel a project:

You must provide written notice.
Any work already completed will be billed accordingly, and the balance (if any) may be refunded based on the project’s progress.

If you have any questions regarding our refund policy, please contact:

SM DIGITAL TECH SOLUTIONS (SMC-PRIVATE) LIMITED